FAQs

Are these products authentic?
Each product is independently inspected by our in-house authentication team to ensure the legitimacy. Working with these products every single day allows us to tell apart any replica items.
What currency are the prices do I see in the site?
All prices are in €.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can.
Tracking numbers will be updated 1-3 days after your order has been SHIPPED HERE. You will get the tracking number in your E-mailbox.
Where is my order ?
Tracking numbers are included in the shipping confirmation email that is sent after an order is processed. You can use your tracking number to get updates on your order. We can't provide any further information, apart from what the tracking information shows, once we have shipped the parcel.

I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee, if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at ADD EMAIL HERE If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

How long does shipping take?
The average shipping time is 1-3 business days.

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your home beautiful! Please send us an email to ADD EMAIL HERE OR THE CHATBOX and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
Do you charge for returns?
Customers must pay for the return shipping fee. Once we receive the return we will provide a full refund of the initial payment amount excluding international shipping fees. Checkout our returns policy if you have any queries regarding returns.
How long will my return take to be processed?
Once we have received your return, it will be checked by our quality control team to ensure that it is in resealable condition.
Once approved, you will receive an email confirming your return. This process should take no longer than 3 Business days.
The bank may take an additional 3-5 business days to process the refund.

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