General terms and conditions

GENERAL TERMS AND CONDITIONS OF THUISWINKEL (HOME SHOPPING)

These General Terms and Conditions of the Dutch Thuiswinkel Organization (hereinafter: Thuiswinkel.org) have been established in consultation with the Consumers' Association as part of the Coordinating Group for Self-Regulation (CZ) of the Social and Economic Council and come into effect on June 1, 2014.

TABLE OF CONTENTS:

Article 1 - Definitions

Article 2 - Identity of the entrepreneur

Article 3 - Applicability

Article 4 - The offer

Article 5 - The agreement

Article 6 - Right of withdrawal

Article 7 - Consumer's obligations during the cooling-off period

Article 8 - Exercise of the consumer's right of withdrawal and the costs involved

Article 9 - Entrepreneur's obligations in case of withdrawal

Article 10 - Exclusion of the right of withdrawal

Article 11 - The price

Article 12 - Performance and additional warranty

Article 13 - Delivery and execution

Article 14 - Long-term transactions: duration, termination, and extension

Article 15 - Payment

Article 16 - Complaints procedure

Article 17 - Disputes

Article 18 - Sector guarantee

Article 19 - Additional or deviating provisions

Article 20 - Amendment of the Thuiswinkel General Terms and Conditions

ARTICLE 1 - DEFINITIONS

In these terms and conditions, the following definitions apply:

  1. Additional agreement: an agreement whereby the consumer acquires products, digital content, and/or services in connection with a distance contract and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party on the basis of an agreement between that third party and the entrepreneur;
  2. Cooling-off period: the period within which the consumer can exercise his right of withdrawal;
  3. Consumer: the natural person who does not act for purposes relating to his trade, business, craft, or profession;
  4. Day: calendar day;
  5. Digital content: data produced and supplied in digital form;
  6. Long-term contract: a contract that extends to the regular delivery of goods, services, and/or digital content for a certain period;
  7. Durable medium: any tool - including email - that enables the consumer or entrepreneur to store information that is personally addressed to him/her in a way that allows future consultation or use for a period tailored to the purpose for which the information is intended and which allows unaltered reproduction of the stored information;
  8. Right of withdrawal: the consumer's ability to withdraw from the distance contract within the cooling-off period; Entrepreneur: the natural or legal person who is a member of Thuiswinkel.org and offers products, (access to) digital content, and/or services to consumers at a distance;
  9. Distance contract: a contract concluded between the entrepreneur and the consumer as part of an organized system for distance selling of products, digital content, and/or services, whereby up to and including the conclusion of the contract, only one or more techniques for distance communication are used;
  10. Model withdrawal form: the European model withdrawal form included in Annex I to these terms and conditions;
  11. Technique for distance communication: a means that can be used for the conclusion of a contract without the consumer and entrepreneur having to be physically present in the same space at the same time.

ARTICLE 2 - IDENTIFICATION OF THE ENTREPRENEUR

Name of the entrepreneur: EC Entreprises

Trading under the names: YourTracksuitPlug.com

Registered address:

Strootsweg 22

7547 RW

Enschede

Phone number: 

Contact: info@entreprices.nl

Availability: 24/7 Customer Service

Chamber of Commerce (KvK) number: 89301323

VAT number Netherlands: NL004713737B69

 

ARTICLE 3 - APPLICABILITY

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.
  2. Before the conclusion of the distance contract, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the general terms and conditions can be viewed at the entrepreneur's premises and that they will be sent to the consumer free of charge upon request as soon as possible.
  3. If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier. If this is not reasonably possible, before the distance contract is concluded, it will be indicated where the general terms and conditions can be accessed electronically and that they will be sent to the consumer free of charge electronically or by other means upon request.
  4. In the event that specific product or service conditions also apply in addition to these general terms and conditions, the second and third paragraphs shall apply mutatis mutandis, and the consumer may always invoke the applicable provision that is most favorable to him in case of conflicting conditions.
ARTICLE 4 - THE OFFER
  1. If an offer has a limited validity period or is subject to conditions, this will be explicitly stated in the offer.
  2. The offer includes a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, they shall be a true representation of the offered products, services, and/or digital content. Obvious mistakes or errors in the offer do not bind the entrepreneur.
  3. Each offer contains information in such a way that it is clear to the consumer what rights and obligations are associated with accepting the offer.

    ARTICLE 5 - THE AGREEMENT

    1. The agreement is concluded, subject to the provisions of clause 4, at the moment of acceptance by the consumer of the offer and fulfillment of the specified conditions.
    2. If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm the receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may terminate the agreement.
    3. If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can make electronic payments, the entrepreneur shall observe suitable security measures for that purpose.
    4. Within legal boundaries, the entrepreneur may ascertain whether the consumer can meet their payment obligations, as well as gather all relevant facts and factors that are important for a responsible conclusion of the distance agreement. If, based on this examination, the entrepreneur has valid reasons not to enter into the agreement, they are entitled to refuse an order or request with proper justification or attach special conditions to its execution.
    5. The entrepreneur shall include the following information, either in writing or in a manner that allows the consumer to store it in an accessible way on a durable data carrier, at the latest upon delivery of the product, service, or digital content to the consumer:a)The visiting address of the entrepreneur's establishment where the consumer can address complaints;b). The conditions and methods for exercising the right of withdrawal by the consumer, or a clear statement regarding the exclusion of the right of withdrawal.

     

    ARTICLE 6 - RIGHT OF WITHDRAWAL

    For products:

    1. The consumer may cancel an agreement regarding the purchase of a product within a reflection period of 14 days without providing any reasons. The entrepreneur may ask the consumer for the reason for the withdrawal, but cannot compel them to disclose their reason(s).
    2. The reflection period mentioned in paragraph 1 commences on the day after the consumer, or a third party designated by the consumer who is not the carrier, has received the product, or:

      a. if the consumer has ordered multiple products in the same order: the day on which the consumer, or a third party designated by the consumer, has received the last product. The entrepreneur may refuse an order of multiple products with different delivery times, provided that the consumer has been clearly informed about this before the ordering process. b. if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, has received the last shipment or part; c. for agreements concerning the regular delivery of products during a specified period: the day on which the consumer, or a third party designated by the consumer, has received the first product.

    3. For services and digital content that is not delivered on a tangible medium:

      The consumer may cancel a service agreement and an agreement for the delivery of digital content that is not delivered on a tangible medium within 14 days without providing any reasons. The entrepreneur may ask the consumer for the reason for the withdrawal, but cannot compel them to disclose their reason(s).

    4. The reflection period mentioned in paragraph 3 starts on the day following the conclusion of the agreement.
    5. Extended reflection period for products, services, and digital content not delivered on a tangible medium in case of non-informing about the right of withdrawal:

      If the entrepreneur has not provided the consumer with the legally required information regarding the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original reflection period, as determined in accordance with the preceding paragraphs of this article.

    6. If the entrepreneur provides the information referred to in the preceding paragraph to the consumer within twelve months after the start date of the original reflection period, the reflection period expires 14 days after the day on which the consumer receives that information.
    ARTICLE 7 - CONSUMER'S OBLIGATIONS DURING THE REFLECTION PERIOD
    1. During the reflection period, the consumer shall handle the product and packaging with care. They shall only unpack or use the product to the extent necessary to assess the nature, characteristics, and functioning of the product. The guiding principle is that the consumer may handle and inspect the product in the same manner as they would be allowed to do in a physical store.
    2. The consumer is liable for any diminished value of the product resulting from handling the product beyond what is permitted in paragraph 1.
    3. The consumer is not liable for any diminished value of the product if the entrepreneur has failed to provide the consumer with all legally required information regarding the right of withdrawal before or at the conclusion of the agreement.
      ARTICLE 8 - EXERCISE OF THE RIGHT OF WITHDRAWAL BY THE CONSUMER AND COSTS
      1. If the consumer wishes to exercise their right of withdrawal, they shall notify the entrepreneur within the reflection period through the model withdrawal form or by any other unequivocal statement.
      2. The consumer shall return the product as soon as possible, but no later than 14 days from the day following the notification mentioned in paragraph 1. The consumer may return the product by sending it back or handing it over to the entrepreneur or their authorized representative, unless the entrepreneur has offered to collect the product themselves. The consumer shall have observed the return period if they return the product before the expiration of the reflection period.
      3. The consumer shall return the product with all accessories delivered, if reasonably possible, in its original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
      4. The risk and burden of proof for the correct and timely exercise of the right of withdrawal shall be borne by the consumer.
      5. The consumer shall bear the direct costs of returning the product. If the entrepreneur has not informed the consumer that they are responsible for these costs or if the entrepreneur has agreed to bear the costs themselves, the consumer shall not bear the costs of return shipment.
      6. If the consumer exercises their right of withdrawal after having explicitly requested the commencement of the service provision or the delivery of gas, water, or electricity not prepared for sale in a limited volume or quantity during the reflection period, the consumer shall owe the entrepreneur an amount proportional to the portion of the obligation that has been fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfillment of the obligation.
      7. The consumer shall not bear the costs for the provision of services or the delivery of water, gas, or electricity not prepared for sale in a limited volume or quantity, or for district heating if: a. the entrepreneur has not provided the consumer with the legally required information regarding the right of withdrawal, the reimbursement of costs upon withdrawal, or the model withdrawal form; or b. the consumer has not explicitly requested the commencement of the service provision or the delivery of gas, water, electricity, or district heating during the reflection period.
      8. The consumer shall not bear the costs for the full or partial delivery of digital content not delivered on a tangible medium if: a. they have not given their explicit consent for the start of the performance of the contract before the end of the reflection period; b. they have not acknowledged that they lose their right of withdrawal by giving their consent; or c. the entrepreneur has failed to confirm this statement from the consumer.
      9. If the consumer exercises their right of withdrawal, all supplementary agreements shall be automatically dissolved.
        ARTICLE 9 - OBLIGATIONS OF THE ENTREPRENEUR UPON WITHDRAWAL
        1. If the entrepreneur enables the consumer to notify their withdrawal electronically, the entrepreneur shall promptly send an acknowledgment of receipt upon receiving this notification.
        2. The entrepreneur shall reimburse all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, promptly but within 14 days following the day on which the consumer notifies the entrepreneur of the withdrawal. Unless the entrepreneur offers to collect the product themselves, they may wait to reimburse until they have received the product or until the consumer has demonstrated that they have returned the product, whichever occurs earlier.
        3. The entrepreneur shall use the same payment method used by the consumer for the reimbursement unless the consumer agrees to a different method. The reimbursement shall be free of charge for the consumer.
        4. If the consumer has chosen a more expensive delivery method than the cheapest standard delivery, the entrepreneur is not obligated to reimburse the additional costs for the more expensive method.
          ARTICLE 10 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

          The entrepreneur may exclude the following products and services from the right of withdrawal, but only if the entrepreneur has clearly stated this in the offer or, at least, in a timely manner before the conclusion of the agreement:

          Products or services whose price is dependent on fluctuations in the financial market that are beyond the entrepreneur's control and that may occur within the withdrawal period; Agreements concluded during a public auction. A public auction refers to a sales method in which the entrepreneur offers products, digital content, and/or services to consumers who are personally present or have the opportunity to be present at the auction, under the supervision of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content, and/or services; Service agreements after the full performance of the service, but only if: a. the performance started with the consumer's explicit prior consent, and b. the consumer has declared that they will lose their right of withdrawal once the entrepreneur has fully performed the agreement; Package travel contracts as defined in Article 7:500 Dutch Civil Code and agreements for passenger transportation; Service agreements for the provision of accommodation if a specific date or period of performance is specified in the agreement, and it is not for residential purposes, goods transportation, car rental services, or catering; Agreements relating to leisure activities if a specific date or period of performance is specified in the agreement; Products that are made according to the consumer's specifications, which are not prefabricated and are made based on an individual choice or decision of the consumer or are clearly intended for a specific person; Products that are perishable or have a limited shelf life; Sealed products that are not suitable for return due to health or hygiene reasons and whose sealing has been broken after delivery; Products that have become irrevocably mixed with other products after delivery due to their nature; Alcoholic beverages for which the price was agreed upon at the conclusion of the agreement, but which can only be delivered after 30 days, and whose actual value depends on market fluctuations beyond the entrepreneur's control; Sealed audio, video recordings, and computer software, where the sealing has been broken after delivery; Newspapers, magazines, or periodicals, excluding subscriptions to them; The supply of digital content that is not supplied on a tangible medium, but only if: a. the performance started with the consumer's explicit prior consent, and b. the consumer has declared that they will lose their right of withdrawal in this case.

            ARTICLE 11 - PERFORMANCE OF THE AGREEMENT AND ADDITIONAL WARRANTY

            During the validity period stated in the offer, the prices of the offered products and/or services shall not be increased, except for price changes due to changes in VAT rates.

            Notwithstanding the preceding paragraph, the entrepreneur may offer products or services with variable prices that are tied to fluctuations in the financial market and over which the entrepreneur has no control. The fact that these prices are subject to fluctuations and that any stated prices are indicative shall be stated in the offer.

            Price increases within 3 months after the conclusion of the agreement are only permitted if they result from legal regulations or provisions.

            Price increases from 3 months after the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and: a. they result from legal regulations or provisions; or b. the consumer has the right to terminate the agreement from the day on which the price increase takes effect.

            The prices stated in the offer of products or services include VAT.

              ARTICLE 12 - CONFORMITY OF THE AGREEMENT AND ADDITIONAL WARRANTY

              The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations existing on the date of the conclusion of the agreement. If agreed, the entrepreneur also guarantees that the product is suitable for purposes other than normal use.

              Any additional warranty provided by the entrepreneur, their supplier, manufacturer, or importer shall never limit the legal rights and claims that the consumer may assert against the entrepreneur based on the agreement if the entrepreneur has failed to fulfill their part of the agreement.

              An additional warranty refers to any commitment made by the entrepreneur, their supplier, importer, or manufacturer that grants certain rights or claims to the consumer that go beyond what they are legally obliged to provide in case of their failure to fulfill their part of the agreement.

                ARTICLE 13 - DELIVERY AND PERFORMANCE

                The entrepreneur shall exercise the utmost care when receiving orders for products and assessing requests for the provision of services, as well as during the execution thereof.

                The place of delivery shall be the address that the consumer has provided to the entrepreneur.

                Subject to the provisions of Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders promptly and no later than within 30 days, unless a different delivery period has been agreed upon. If there is a delay in delivery or if an order cannot be executed or can only be partially executed, the consumer shall be notified of this no later than 30 days after placing the order. In such cases, the consumer shall have the right to dissolve the agreement free of charge and to claim any damages.

                After dissolution in accordance with the preceding paragraph, the entrepreneur shall reimburse the amount that the consumer has paid without delay.

                The risk of damage and/or loss of products shall remain with the entrepreneur until the moment of delivery to the consumer or a designated representative who has been made known to the entrepreneur in advance, unless expressly agreed otherwise.

                  ARTICLE 14 - CONTINUOUS PERFORMANCE CONTRACTS: DURATION, TERMINATION, AND RENEWAL

                  Termination:

                  The consumer may terminate an agreement entered into for an indefinite period and which entails the regular delivery of products (including electricity) or services at any time, observing the agreed termination rules and a notice period of no more than one month. The consumer may terminate an agreement entered into for a definite period and which entails the regular delivery of products (including electricity) or services, at the end of the specified duration, observing the agreed termination rules and a notice period of no more than one month. The consumer may terminate the agreements mentioned in the preceding paragraphs: at any time and shall not be limited to termination at a specific time or during a specific period; terminate them at least in the same manner as they were entered into by the consumer; terminate them with the same notice period as stipulated by the entrepreneur for themselves.

                  Renewal:

                  An agreement entered into for a definite period and which entails the regular delivery of products (including electricity) or services may not be automatically renewed or extended for a specified duration.

                  Notwithstanding the preceding paragraph, an agreement entered into for a definite period and which entails the regular delivery of daily, news, and weekly newspapers, and magazines may be tacitly renewed for a specified duration of up to three months if the consumer can terminate this extended agreement at the end of the extension period with a notice period of no more than one month.

                  An agreement entered into for a definite period and which entails the regular delivery of products or services may only be tacitly renewed for an indefinite period if the consumer is entitled to terminate it at any time with a notice period of no more than one month. The notice period is a maximum of three months if the agreement entails the regular but less than monthly delivery of daily, news, and weekly newspapers and magazines.

                  An agreement with a limited duration for the regular introduction of daily, news, and weekly newspapers, and magazines (trial or introductory subscription) shall not be tacitly continued and shall automatically terminate upon the expiration of the trial or introductory period.

                  Duration: If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the agreed duration expires.

                    ARTICLE 15 - PAYMENT

                    Unless otherwise specified in the agreement or additional conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or in the absence of a cooling-off period, within 14 days after the conclusion of the agreement. In the case of a service agreement, this period begins on the day after the consumer receives confirmation of the agreement.

                    In the sale of products to consumers, the consumer shall never be obligated, in the general terms and conditions, to make an advance payment of more than 50%. If an advance payment is agreed upon, the consumer cannot assert any rights regarding the execution of the relevant order or service(s) until the agreed advance payment has been made.

                    The consumer has an obligation to promptly notify the entrepreneur of any inaccuracies in the provided or stated payment details.

                    If the consumer fails to meet his payment obligation(s) in a timely manner, the consumer, after being notified by the entrepreneur of the overdue payment and after the entrepreneur has given the consumer a period of 14 days to fulfill his payment obligations, is liable for the statutory interest on the outstanding amount and the entrepreneur is entitled to charge the consumer for any extrajudicial collection costs incurred. These collection costs are a maximum of: 15% on outstanding amounts up to €2,500, 10% on the subsequent €2,500, and 5% on the following €5,000, with a minimum of €40. The entrepreneur may deviate from these amounts and percentages to the benefit of the consumer.

                      ARTICLE 16 - COMPLAINTS PROCEDURE

                      The entrepreneur has a properly disclosed complaints procedure and handles complaints in accordance with this procedure.

                      Complaints about the execution of the agreement must be submitted to the entrepreneur in a timely manner after the consumer has discovered the defects, and must be described fully and clearly.

                      Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.

                      A complaint about a product, service, or the entrepreneur's service can also be submitted through a complaint form on the consumer page of the Thuiswinkel.org website (www.thuiswinkel.org). The complaint will be forwarded to both the relevant entrepreneur and Thuiswinkel.org.

                      If the complaint cannot be resolved amicably within a reasonable period of time, or within 3 months after the complaint has been submitted, a dispute arises that is subject to the dispute settlement procedure.

                        ARTICLE 17 - DISPUTES

                        Only Dutch law applies to agreements between the entrepreneur and the consumer to which these general terms and conditions apply.

                        Disputes between the consumer and the entrepreneur regarding the formation or performance of agreements concerning products and services supplied or to be supplied by the entrepreneur can be submitted by both the consumer and the entrepreneur to the Geschillencommissie Thuiswinkel (Disputes Committee Thuiswinkel), located at Postbus 90600, 2509 LP in The Hague, the Netherlands (www.sgc.nl), subject to the provisions set out below.

                        A dispute will only be considered by the Geschillencommissie (Disputes Committee) if the consumer has first submitted the complaint to the entrepreneur within a reasonable period of time.

                        If the complaint does not lead to a solution, the dispute must be submitted to the Geschillencommissie (Disputes Committee) in writing or in any other form specified by the Committee within 12 months after the date on which the consumer submitted the complaint to the entrepreneur.

                        When the consumer wishes to submit a dispute to the Geschillencommissie (Disputes Committee), the entrepreneur is bound by this choice. The consumer should first notify the entrepreneur of this preference.

                        If the entrepreneur wants to submit a dispute to the Geschillencommissie (Disputes Committee), the consumer must express in writing within five weeks of a written request by the entrepreneur whether or not they wish to do so, or whether they prefer the matter to be dealt with by the competent court. If the consumer does not make their choice known within the five-week period, the entrepreneur is entitled to submit the dispute to the competent court.

                        The decisions of the Geschillencommissie (Disputes Committee) are made in accordance with the conditions set out in its regulations (www.degeschillencommissie.nl/over-ons/de-commissies/2404/thuiswinkel) and are binding.

                        The Geschillencommissie (Disputes Committee) will not handle a dispute or discontinue its handling if the entrepreneur has been granted a moratorium on payments, has been declared bankrupt, or has actually terminated its business activities before the dispute has been heard and a final decision has been made.

                        If, in addition to the Geschillencommissie Thuiswinkel (Disputes Committee Thuiswinkel), another recognized disputes committee affiliated with the Stichting Geschillencommissies voor Consumentenzaken (SGC) or the Klachteninstituut Financiële Dienstverlening (Kifid) is competent, the Geschillencommissie Thuiswinkel (Disputes Committee Thuiswinkel) is preferably competent for disputes primarily related to distance selling or service provision. For all other disputes, the other recognized disputes committee affiliated with SGC or Kifid is competent.

                          ARTICLE 18 - INDUSTRY GUARANTEE

                          Thuiswinkel.org guarantees the fulfillment of the binding advice of the Geschillencommissie Thuiswinkel (Disputes Committee Thuiswinkel) by its members, unless the member decides to submit the binding advice to the court for review within two months after its dispatch. This guarantee is revived if the binding advice is upheld after review by the court and the judgment confirming this becomes final and conclusive. Thuiswinkel.org will pay the consumer an amount of up to €10,000 per binding advice. For amounts exceeding €10,000 per binding advice, €10,000 will be paid. Thuiswinkel.org has an obligation to make efforts to ensure that the member complies with the binding advice for the remaining amount.

                          To invoke this guarantee, it is required that the consumer makes a written claim to Thuiswinkel.org and assigns his claim against the entrepreneur to Thuiswinkel.org. If the claim against the entrepreneur exceeds €10,000, the consumer will be offered the option to assign his claim above the amount of €10,000 to Thuiswinkel.org, after which Thuiswinkel.org will seek payment of the claim in its own name and at its own expense to satisfy the consumer.

                            ARTICLE 19 - ADDITIONAL OR DEVIATING PROVISIONS

                            Additional or deviating provisions from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in a manner that allows the consumer to store them in an accessible way on a durable medium.

                            ARTICLE 20 - AMENDMENT OF THE THUISWINKEL GENERAL TERMS AND CONDITIONS

                            Thuiswinkel.org will not amend these general terms and conditions except in consultation with the Consumentenbond (Consumer Association). Amendments to these terms and conditions shall only take effect after they have been published in an appropriate manner, provided that in the case of applicable amendments during the term of an offer, the most favorable provision for the consumer shall prevail.


                              Thuiswinkel.org
                              www.thuiswinkel.org
                              Horaplantsoen 20, 6717 LT Ede
                              Postbus 7001, 6710 CB Ede

                              Annex I: Model Withdrawal Form

                              (Complete and return this form only if you wish to withdraw from the contract)

                              a. To: [name of the entrepreneur]

                              [geographical address of the entrepreneur]

                              [fax number of the entrepreneur, if available]

                              [email address or electronic address of the entrepreneur]

                              b. I/We* hereby give notice that I/we* withdraw from my/our* contract regarding

                              the sale of the following products: [designation of the product]*

                              the supply of the following digital content: [designation of the digital content]*

                              the provision of the following service: [designation of the service]*

                              c. Ordered on*/Received on* [date of ordering services or receipt of products]

                              d. [Name of consumer(s)]

                              e. [Address of consumer(s)]

                              f. [Consumer(s)'s signature] (only if this form is submitted on paper)

                              • Delete as appropriate or fill in as applicable.

                               

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